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returns policy 

Neon Sign Purchases

Our policy lasts 14 days. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

This only applies to non-custom signs.

Non-returnable items: 

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If this needs to be sent back to our suppliers this can take a couple of weeks to be completed. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately, no refund is available for a Custom Neon Sign unless the sign has a product defect and is not operational. The design of a Custom Neon Sign will be clarified prior to purchase.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at to discuss options.

Defective or Faulty 

If the goods develop a fault within 28 days of receipt please contact us by email and we will arrange to collect the goods and provide a replacement. Please note that if no fault is found, or the goods have been damaged in any way (all goods are tested by Etiquette Events  prior to sending) the goods will be returned to you and we will have to charge you for all collection and delivery costs incurred.

If a fault is reported after 28 days of purchase, you will need to return the goods listing the fault before a replacement is sent. Please note that although your warranty covers repair or replacement for 12 months there is no cover for Cost incurred for removal or reinsertion, and incidental or consequential damages (including inconvenience, lost wages or pain and suffering) these are not covered by these warranties.


To return your product, you should mail your product to the agreed address when organising a return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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